Prepare your rental:
- We recommend downloading the Free2Move application on your smartphone ahead of your rental journey to save your time and allow access recommended by App.
- Find your reservation in the “Booking” tab on your mobile application.
- Upload all your documents and complete you profile before you hire date- Driving Licence, ID & your payment card details to the application to insure a smooth and hygienic experience.
- The validation of your identity will take about ten minutes; if the quality of the photos does not allow the validity of the documents to be established, you will be invited to repeat the operation.
- For an imminent rental, please contact customer service to confirm your reservation
- Meet at the branch and proceed to the self-service area.
- The digital vehicle key is available in the "Reservation" tab once the deposit has been accepted. Remember to download it before the day of departure (telephone network coverage required).
- Before unlocking your vehicle, make sure that no other device is connected by Bluetooth to your phone (headphones, smartwatch, Bluetooth speaker, etc.).
- Please turn off Bluetooth. When the time comes, the application will ask you for permission to reactivate Bluetooth, which you will have to accept.
- Unlock the vehicle with the digital key (Downloaded beforehand under network coverage, mobile data required).
- The vehicle keys are in the glove box or in the centre console.
- You will be asked to follow the vehicle inspect process using the app.
- Final stage is for the inspection to be validated and for you to sign the agreement using the app.
- You are Free 2 Move.
Few details about the rental process
- Security Deposit must be carried out before the rental, without deposit rental is not possible.
- The deposit:Your Credit Card will be pre-authorized 72 hours prior to the reservation Or immediately if the reservation is sooner.
- The vehicle must be returned to the same condition and with the same amount of fuel to avoid additional charges.
- Please take care while performing the handover & return inspection process with accordance to the application to avoid any errors.Any missing inspection details will be charged £200