My family and I at first loved your service. The employees are great and it was extremely easy. However, we did not like using the Lyft. At first we thought it was a great idea and it was extremely easy to get to the airport. Unfortunately getting picked from the airport was an absolute nightmare. It took two hours to get picked up by a Lyft driver. Our first driver took 60 min to get to us, but drove right past us and told your employees that he picked us up even though he didn’t. So another Lyft driver was called but he took an additional 40 min to pick us up. This delay also made us drive during peak traffic that we would have missed if it didn’t take two hours to be picked up. This resulted in an additional 1hr and half being lost. A total of 3 hours and 30min. Like I said we loved your company at first and the employees were wonderful and such a great help. Unfortunately, traffic and the quality of Lyft drivers are out of your control. So unless your company changes to a more sufficient way to transport your customers from the airport and back we will have to take our business elsewhere.