Prepare your rental:

1. We recommend downloading the Free2Move application on your smartphone ahead of your rental journey to save your time and allow access recommended by App.
2. Find your reservation in the “Booking” tab on your mobile application.
3. Upload all your documents and complete you profile before you hire date- Driving Licence, ID & your payment card details to the application to insure a smooth and hygienic experience.
4. The validation of your identity will take about ten minutes; if the quality of the photos does not allow the validity of the documents to be established, you will be invited to repeat the operation.
5. For an imminent rental, please contact customer service to confirm your reservation
6. Meet at the branch and proceed to the self-service area.
7. The digital vehicle key is available in the "Reservation" tab once the deposit has been accepted. Remember to download it before the day of departure (telephone network coverage required).
8. Before unlocking your vehicle, make sure that no other device is connected by Bluetooth to your phone (headphones, smartwatch, Bluetooth speaker, etc.).
9. Please turn off Bluetooth. When the time comes, the application will ask you for permission to reactivate Bluetooth, which you will have to accept.
10. Unlock the vehicle with the digital key (Downloaded beforehand under network coverage, mobile data required).
11. The vehicle keys are in the glove box or in the centre console.
12. You will be asked to follow the vehicle inspect process using the app.
13. Final stage is for the inspection to be validated and for you to sign the agreement using the app.
14. You are Free 2 Move.

Few details about the rental process

• Security Deposit must be carried out before the rental, without deposit rental is not possible.
• The deposit:Your Credit Card will be pre-authorized 72 hours prior to the reservation Or immediately if the reservation is sooner.
• The vehicle must be returned to the same condition and with the same amount of fuel to avoid additional charges.
• Please take care while performing the handover & return inspection process with accordance to the application to avoid any errors.Any missing inspection details will be charged £200